logo

Junior Technical Support Specialist

  • Kerkrade

  • MBO, HBO

  • 33 - 40

  • €3,335 - €5,417 per maand

Are you a problem-solver with a passion for technology and helping others? Our client, Boston Scientific is seeking a Junior Technical Support Specialist to provide exceptional remote technical assistance for medical capital equipment in the EMEA region. 

This role offers full training, giving you the opportunity to grow your technical expertise in a global healthcare organization.
Whether you’re troubleshooting hardware, software, or network systems, you’ll be making a real difference by supporting medical professionals and their patients.

Why Boston Scientific?
For more than 40 years, Boston Scientific has been at the forefront of innovation in medical science. Our mission, Advancing Science for Life, is about transforming lives through groundbreaking solutions.
 
As a Junior Technical Support Specialist, you’ll contribute to this mission by supporting healthcare professionals and patients across the EMEA region. You’ll join a global team that values diversity, collaboration, and innovation, empowering you to grow and make a difference.

Wat ga je doen?

Heb jij de ambitie om onze Junior Technical Support Specialist te worden?

Your Key Responsibilities
 
Provide Technical Assistance:
  • Deliver first-line phone and email support for service requests, ensuring prompt resolution within defined service levels;
  • Assist with second-line technical support across the EMEA region for both internal and external customers.

Problem Solving & Diagnosis:
  • Troubleshoot issues related to medical devices, computer hardware, software, and networks;
  • Analyze, prioritize, and resolve customer issues using database records and available technical resources;
  • Escalate unresolved cases to specialist teams and notify management of recurring or significant problems.

Customer Interaction:
  • Maintain clear, professional communication with customers while delivering exceptional service.

Continuous Improvement:
  • Participate in ongoing training to enhance technical knowledge and stay updated on the latest tools and systems.

Wat krijg je?

What We Offer
 
  • Salary: €40,000 – €55,000 per year (based on 40 hours);
  • Bonus Opportunity: Annual bonus of 5% and annual 13th month;
  • Growth Potential: Comprehensive training and opportunities to advance your technical expertise;
  • Impactful Work: Be part of a team that supports innovative medical technologies, improving lives worldwide.

Dit ben jij

Dit zoeken we in onze Junior Technical Support Specialist

What We’re Looking For

Education and Experience:
  • MBO+/HBO level or equivalent;
  • Basic technical or customer support experience is a plus.

Languages:
  • Fluent English is required;
  • Additional fluency in German or French is highly desirable.


Skills and Traits:
  • Proficient in using computer systems and tools;
  • A strong problem-solving attitude with excellent communication skills;
  • Flexible, professional, and calm under pressure;
  • Eagerness to learn and improve, with a results-driven mindset.

Over de werkgever

Read this far? We’ve probably piqued your interest!

We’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Interesse?

Ben je geïnteresseerd in de functie van Junior Technical Support Specialist en wil je solliciteren? Klik dan op de ‘solliciteer’ button, wij nemen dan zo spoedig mogelijk contact met jou op om de mogelijkheden te bespreken. Wil je eerst meer weten over de vacature of heb je nog een vraag? Neem dan contact op met Edmée Peters via mail of telefoon.